Sell With Us, Shop With Us

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Frequently Asked Questions

Can I return items?

We will be happy to provide an exchange or store credit within 7 days of receiving your order. Returned items must be unwashed, unworn and in their original condition. Please contact us by email with the item/s you’d like to return and the reason why. Shipping and handling costs are non-refundable.

Please see our Terms & Conditions to view our full returns policy.

What about SIZING?

Because we sell a wide range of designer labels and premium brands there is no uniform sizing across the clothing. We do our best in providing all sizing information for each garment. If you need further clarification please contact us by email.

When can I expect to receive my items?

We aim to dispatch orders within 5 – 7 business days after purchase. You will be notified by email when your items are dispatched and of any delays. All orders are sent via Australia Post.

What do you charge for delivery?

We offer a flat rate delivery of $10 Australia Wide.

What brands do you stock?

We stock high quality designer labels and everyday premium brands you know and love. See our list of Brands We Accept A-Z.

What is consignment?

We offer a service, where we sell your items for you and you receive a percentage of the final selling price. When your items are sold you can collect your consignment payout.

How do I consign?

It’s easy, just order a Clean Out Consignment Pack with a 5kg post bag. If you have your own post bag, that’s fine! Choose the FREE downloadable version with no post bag.

What is the maximum weight if I’m using my own bag?

You can consign as many items as you like. Remember to send us your best!

How long is the consignment period?

Your items are consigned and displayed on The Little Roundabout online store for 90 days.

How do you assess items?

The 3 categories are PNWT (pre-owned new with tags), PNNT (pre-owned new with no tag), PNN (pre-owned near new). We maintain strict acceptance standards. For a seamless consignment process and optimal payout, items should be near new and in excellent condition. See ‘How we assess your items’ and ‘How to prepare your items’. We only accept women’s, children’s and baby clothing, toys and accessories.

What if my items do not sell within the consignment period?

After 90 days, if your items have not sold you have the option for the items to be price reviewed and displayed online for a further 30 days or returned to you. You also have the option of donating the item(s) to a charity chosen by The Little Roundabout.

How much will I earn for my clothing?

As a consignee, once your items have been sold, you will receive 50% of the final selling price.

When will I get my consignment payment?

At the end of your consignment period, for the items that have sold.

How will I be paid?

Payment is made through PayPal account.

Can I donate my consignment payout to a charity?

Yes! Once you have your consignment payout you may choose to give back to the community by donating your money to a cause close to your heart or to a charity highlighted by The Little Roundabout.

What are the fees to consign?

It’s FREE! We don’t charge any additional fees to consign.

Can I have my consignment items returned?

Yes, if the items have not been sold. Please advise us (within 7 days of posting the items to us) if you would like to have your items returned to you. The postage fee must be paid by you before the items are returned.

Can I have my items collected from my home or workplace?

Currently this service is not available. We’ll keep you posted with any changes!

Still Have Questions?

Please email the team at The Little Roundabout if you have any further questions. We’d love to hear from you!